Shipping

Free shipping worldwide on orders of 100 USD/EUR or more. 

Please allow 24-48 business hours to process your order.

We offer the following shipping options: 

  • Free Standard Shipping applies within U.S Domestic ( Excluding Hawaii, Puerto Rico) 
  • 2 Day Shipping 20 DOLLARS 
  • International Shipping (DHL,UPS, USPS, FEDEX express 3-5 business days) • 35 DOLLARS

NOTE: Recipient Is responsible for all duties and taxes.

INTERNATIONAL SHIPPING: We ship to any country in the world except some parts of Africa. International orders are no guaranteed to ship within 2 business days because of additional verificalion is often necessary, Please allow up to 20 business days for delivery. We are not responsible for shipping delay due to customs or any other reason, WE ARE REQUIRED BY LAW TO DECLARE THE EXACT VALUE OF THE MERCHANDISE AND MARK IT AS DUTIABLE. ORDERS CAN'T BE CHANGED OR MODIFIED ONCE THEY ARE SHIPPED.
TAXES AND DUTIES

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. Also, its the sole discretion of custom agents to release your package and in rare occasion custom agents may delay delivery of some package.

CURRENCY CONVERSIONS

The prices listed on our site are in US dollars and charged in US dollars. Your bank that has issued your credit card will determine the exact exchange rate when you pay, and it will match very closely with the going exchange rates. If you need an estimate of approximately what the exchange rate currently is, check out thelink below: 

XE.com • Foreign Exchange Rate Calculator  http://www.xe.com

SHIPPING POLICY AND TERMS

When placing an order with NN you are responsible for original shipping charges, all applicable custom import fees as well as the cost of return shipping to NN. Also applies to any shipments that are refused by you at delivery.

Please make sure that your order is shipping to a secure location, as once package has been delivered to the correct location we cannot be responsible for lost or stolen packages.

Returns

- Merchandise must be returned within 15 days upon receipt.

- Merchandise must be unworn and unwashed,

- Merchandise must have all tags attached.

- No refunds, exchange only on sale items. 

- All sale items that are 60% off or more are final sale.

- Customer is responsible for return shipment.

- Original shipping charges if any are non-refundable.

- Returns may take 7-10 business days to process on our end, thank you for your patience.

- Refunds will be issued within 7-14 days of receipt. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (usually 3-5 business days).

- If we do not have the item you want to be exchanged for in stock we will refund you. 

 

Please contact a Customer Representative at info@natalianaila.com with a detailed description of what you want to return or exchange plus your order number and we will get back to you within 24 hours.

 

When returning postage yourself. we suggest you insure the package via Mail or UPS and purchase tracking services for your protection, please provide tracking information in email of return/exchange request to

info@natalianaila.com

Save the shipping receipt for your records. Please note: Only merchandise received by our warehouse can be processed. You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to info@natalianaila.com

Exchanges: Specify they exchange an item and the new color/size/style on the return/ exchange mail to info@natalianalia.com , include the request in your return package. Simply ship it back to us and we will send your new item free of shipping charges. If you are exchanging an item due to a mistake made by Natalianalia.com or because of quality issues, we will reimburse you with store credit for the shipping costs.

 

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Natalia Naila
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117 W 9th St, suite 317
Los Angeles. CA 90015